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Refund policy
Returns & Exchanges
At Modu Egele, each piece is thoughtfully designed and carefully inspected before shipping. We hope you love your purchase, but if something isn’t quite right, we’re here to help.
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🔁 Returns Eligibility
We accept returns for eligible items within 7 days of delivery.
To qualify for a return:
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Items must be unworn, unused, and in original condition
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All original tags must be attached
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Items must be returned in original packaging
Any item that does not meet these conditions will not be accepted.
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🚫 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Items marked as Archive / Sale
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Worn, washed, or damaged items
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Items returned without original tags
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🔄 Exchanges
We currently offer exchanges for size only, subject to availability.
If your desired size is unavailable, a store credit will be issued.
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💳 Refunds
Once your return is received and inspected:
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Approved returns will be refunded to your original payment method
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Please allow 5–10 business days for the refund to reflect, depending on your bank
Shipping fees are non-refundable.
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📦 Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
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⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
Include your order number and clear photos of the item.
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🛍 In-Store / Pop-Up Purchases
All purchases made at our pop-up locations are final sale and not eligible for return or exchange.
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📩 Start a Return
To initiate a return or exchange, please email:
Include:
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Your order number
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Reason for return
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Item(s) you wish to return
